Over the past twenty years, this communication model has evolved into one of the most useful tools that exist for incident-based disputes. Whether you are analyzing or communicating through an incident, this model has proven to be extremely successful. Our consultants have witnessed the transformations within a congregation’s culture and the relationships that exist within simply by introducing this communication model.
With over 25 minutes of video content and a case study for you to work though, this workshop will assist you in building rapport and trust in your relationships, help you to navigate difficult conversations, and build understanding in your communication. This workshop has 12 different modules:
1.0 – Introduction
2.0 – Assuming intent and effect
3.0 – Exploring backstories of effect
4.0 – Exploring backstories of intent
5.0 – How much is ours?
6.0 – Confirmation bias
7.0 – I feel…when…because
8.0 – Meaning making
9.0 – Revealing intent
10.0 – The littering of broken glass
11.0 – Exploring memory
12.0 – Summary
About the Instructor
Betty has more than 20 years of experience coaching, mediating, training and consulting in the areas of conflict resolution and change.
Betty’s work with churches and church organizations is guided by her desire to enhance their spiritual and organizational health, and strengthen the capacities of leadership to discern a way forward. Betty’s unique gift is to help organizations listen for God’s leading in this work.